Privacy & Policy

1. Scope of This Policy

This Privacy Policy applies to:

• • Visitors of www.connecttoindia.com
• • Clients who engage with our services
• • Users who communicate with us via forms, email, chat, or phone

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

• • Full name
• • Email address
• • Phone number
• • Company name
• • Billing details (e.g., address, GSTIN)
• • Account preferences and credentials (where applicable)
• • Any information submitted via forms, chat, or email

• • IP address
• • Device and browser information
• • Pages visited and time spent on the site
• • Referring websites
• • Cookies and tracking technologies

3. How We Use Your Information

We use your data to:

• • Deliver and manage our services
• • Communicate updates, proposals, and invoices
• • Provide support or respond to your inquiries
• • Improve website performance and user experience
• • Fulfill legal obligations
• • Conduct fraud monitoring
• • Send marketing communications only with your consent

We do not sell or rent your personal data to any third party.

4. Legal Basis for Processing (GDPR Compliance)

If you reside in the EU, UK, or similar jurisdictions, we process your personal data under the following legal bases as per Article 6 of the GDPR:

• • Your explicit consent
• • Fulfillment of a contract
• • Legal obligations
• • Legitimate business interests (where these do not override your rights)

5. Sharing Your Information

We may share your data with:

• • Payment processors and accounting tools
• • Hosting, domain, and email providers
• • Email marketing or CRM tools (only with opt-in)
• • Legal authorities (only when required by law)

All third-party vendors are expected to comply with strict privacy and data security standards.

6. Cookies & Tracking Tools

We use tracking tools like:

• • Google Analytics
• • Meta Pixel
• • Heatmaps or behavioral analytics (if applicable)

These tools help us:

• • Understand user behavior
• • Analyze performance
• • Improve site features

You may disable or delete cookies via your browser settings.

7. Marketing Communications

We may send occasional promotional or service-related emails and SMS regarding:

• • Offers and discounts
• • Renewals and updates
• • Newsletters

You can opt out anytime by:

• • Clicking the “Unsubscribe” link in emails
• • Replying “STOP” to SMS (where applicable)
• • Emailing: support@connecttoindia.com

9. Your Rights (EU/UK Users)

You may request to:

• • Access your personal data
• • Correct or update your data
• • Request data deletion
• • Withdraw consent
• • Object to certain processing

To exercise your rights, email: info@connecttoindia.com

10. Data Retention

We retain personal data:

• • As long as you are an active client
• • As required for legal or business purposes
• • Until you request deletion (unless restricted by law)

Backups may be retained for security, auditing, or legal purposes.

11. International Data Transfers

We operate and store data in India and Singapore.
By using our services, you consent to the transfer and processing of your data in these jurisdictions. Appropriate safeguards are in place for cross-border compliance.

12. Third-Party Links

Our website may include links to:

• • Payment gateways
• • Social media platforms
• • Blog articles or external resources

We are not responsible for their content or privacy policies. Users should review third-party policies independently.

13. Children's Privacy

Our services are not intended for users under the age of 18.
If you believe a child has submitted data to us, contact us immediately and we will take appropriate action.

14. Updates to This Policy

We may update this Privacy Policy periodically. When we do:

• • The “Effective Date” will be updated
• • We may notify users via website or email

Continued use of our services implies acceptance of the latest version.

15. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

16. Grievance Redressal Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, Connect To India Pvt. Ltd. has appointed a Grievance Redressal Officer to address any unresolved concerns or complaints.

We are committed to delivering 100% client satisfaction. If you have a complaint that has not been satisfactorily resolved by our support team, you may escalate the issue in writing to our Grievance Officer. All grievances must be submitted in written form via email, including full details of the issue and any prior correspondence.

• Name: Mr. Sandeep
• Designation: Director
• Email: director@connecttoindia.com
• Postal Address: Connect To India Pvt. Ltd. RZS-4, 2nd Floor, Vishwas Park, Dwarka Sector-3,New Delhi – 110059, India

The Grievance Officer shall acknowledge receipt of the complaint within 48 hours and resolve the matter within 15 working days, as mandated by applicable Indian regulations.